L1 Application Support Engineer

ABC

Full Time
UAE
Posted 5 months ago

Main Jobs and Responsibilities:

  • Monitor, Maintain and administer application systems and related computing environments including computer hardware, systems software, applications software, and all related configurations.
  • Troubleshoot application problems or system failures involving infrastructure and software to determine the causes (Root Cause Analysis) and possible solutions; implement solutions to resolve problems.
  • Develop systems specifications for dimensioning hardware or software used in the systems deployment process.
  • Support, Plan, coordinate, and implement security measures to protect data, software, and hardware.
  • Ability to work on a 24X7 Support model including shifts and on-call duties.
  • Undertake special projects/tasks and other duties as assigned by the company.
  • Experience and knowledge of Bash scripting, and SQL scripting.
  • Familiarity with containers and container orchestration services, especially Kubernetes
  • Significant experience working on Linux-based infrastructure and OS.
  • Knowledge of database basic operations especially MySQL and MongoDB.
  • Excellent oral and written communication skills with a keen sense of customer service
  • Excellent problem-solving and troubleshooting skills
  • Process-oriented with great documentation skills
  • Knowledge of best practices in IT operations, incident management and change management.

Technical and Personal Qualification:

  • Bachelor’s degree with major coursework in computer science or related discipline.
  • Systems Administration/System Engineer certification in Linux+, Eg: CompTIA Linux+,
  • RHCSA, or RHCE is plus.
  • Web applications operational support experience
  • At least three (2 – 3) years of experience at a similar position.

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