Main Jobs and Responsibilities:
- Monitor, Maintain and administer application systems and related computing environments including computer hardware, systems software, applications software, and all related configurations.
- Troubleshoot application problems or system failures involving infrastructure and software to determine the causes (Root Cause Analysis) and possible solutions; implement solutions to resolve problems.
- Develop systems specifications for dimensioning hardware or software used in the systems deployment process.
- Support, Plan, coordinate, and implement security measures to protect data, software, and hardware.
- Ability to work on a 24X7 Support model including shifts and on-call duties.
- Undertake special projects/tasks and other duties as assigned by the company.
- Experience and knowledge of Bash scripting, and SQL scripting.
- Familiarity with containers and container orchestration services, especially Kubernetes
- Significant experience working on Linux-based infrastructure and OS.
- Knowledge of database basic operations especially MySQL and MongoDB.
- Excellent oral and written communication skills with a keen sense of customer service
- Excellent problem-solving and troubleshooting skills
- Process-oriented with great documentation skills
- Knowledge of best practices in IT operations, incident management and change management.
Technical and Personal Qualification:
- Bachelor’s degree with major coursework in computer science or related discipline.
- Systems Administration/System Engineer certification in Linux+, Eg: CompTIA Linux+,
- RHCSA, or RHCE is plus.
- Web applications operational support experience
- At least three (2 – 3) years of experience at a similar position.